Terms of Service

1. Agreement to these terms

These Terms of Service form a binding agreement between Batchmade and the individual or organisation that opens an account ("you"). By creating an account, starting a trial or using the service you accept these terms. If you are agreeing on behalf of a business, you confirm you have authority to bind it.

2. The service

Batchmade is a subscription service for tracking materials, recipes, production batches, lots and margins. We may add, change or remove features to improve the product; we will not materially reduce core functionality of your paid plan during a billing term without notice and the option to cancel for a pro-rata refund.

3. Accounts and eligibility

You must be at least 16 and provide accurate account information. Each user seat is for one named individual; credentials must not be shared. You are responsible for activity under your account and for keeping credentials secure, and you agree to notify us promptly of any suspected unauthorised access.

4. Trials, fees and billing

Trials run for 30 days and require no card. Paid subscriptions are billed in advance, monthly or annually, and renew automatically until cancelled. Fees are exclusive of GST and other applicable taxes, which are added at checkout where required. Plan changes take effect immediately and the difference is prorated on your next invoice.

If a payment fails we will retry and notify the billing contact; accounts more than 14 days overdue may be suspended. We may change prices with at least 30 days' notice before your next renewal, and you may cancel before that renewal if you do not accept the change.

5. Cancellation and refunds

You may cancel at any time from your account settings; the subscription then runs to the end of the paid term and does not renew. We do not provide partial refunds for unused time except where required by law or where we have materially failed to provide the service. Nothing in these terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law that cannot be excluded, restricted or modified by agreement.

6. Your content

You retain all rights to the data you put into Batchmade. You grant us a limited licence to host, process, transmit and back up that data solely to provide and support the service. You are responsible for having the rights to the content you upload and for its accuracy, including any pricing, allergen, ingredient or compliance information you record.

7. Acceptable use

You agree not to reverse engineer, resell or white-label the service without our written consent; probe or attack our infrastructure; upload malware or unlawful content; use the service to send unsolicited messages; or place unreasonable load on the platform, including by automated scraping. We may suspend accounts that put the service or other customers at risk, and will tell you why.

8. Intellectual property

Batchmade, its software, design, documentation and marks remain our property. These terms grant you a non-exclusive, non-transferable right to use the service during your subscription. Feedback you send us may be used freely to improve the product, without obligation or compensation.

9. Availability and support

We aim for 99.9% monthly availability, excluding scheduled maintenance announced in advance and events outside our reasonable control. Support is provided by email during Australian business hours, with priority response on the Factory plan. Nothing in this section is a guarantee of uninterrupted service.

10. Data protection

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, our Data Processing Addendum applies and is incorporated into these terms by reference.

11. Disclaimers

Batchmade helps you record and calculate figures, but it is not accounting, tax, food-safety or regulatory advice. Costings, margins and stock levels are only as accurate as the data entered. Except as expressly stated, the service is provided "as is" and we disclaim implied warranties to the fullest extent permitted by law. Nothing in these terms limits your non-excludable statutory rights.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for lost profits, revenue or goodwill. Our total aggregate liability arising out of or relating to these terms is limited to the fees you paid in the 12 months before the event giving rise to the claim. Nothing here excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

13. Suspension and termination

Either party may terminate for material breach that is not cured within 14 days of written notice. On termination your content stays available for export for 30 days and is then deleted in line with the retention periods in our Privacy Policy. We may terminate a free trial at any time.

14. Changes to these terms

We may update these terms to reflect changes in the service or the law. We will post the revised version here and, for material changes, email account owners at least 30 days in advance. Continued use after the effective date constitutes acceptance.

15. Governing law and disputes

These terms are governed by the laws of Australia. Any dispute arising under these terms is subject to the non-exclusive jurisdiction of the courts of Australia, without affecting the rights of consumers to bring proceedings in their place of residence. We ask that you contact us first, most disputes are resolved by email within a week.

16. Contact us

Questions about these terms: use the contact form at batchmade.app/contact.